Spark Chat

Trustworthy advice for refugee entrepreneurs Quick response Tailored to your needs Factual information from verified sources

When is the SPARK chat live?

English speaking LIVE chat hours

Monday to Friday:
5:00pm – 6:00pm

Arabic speaking LIVE chat hours

Wednesdays: 5:00pm – 6:00pm

All times London, UK time. Excluding UK bank holiday.

How does it work?

2 easy steps:

1. Ask a question

Ask a question, anytime.


2. Get first response

During LIVE chat hours, get an instant response from a member of the Spark Team!

Outside of LIVE chat hours, you will receive a response via email within 1 or 3 days, depending on the complexity.

What kinds of questions can SPARK answer?

SPARK is for business-related questions on topics such as…

Setting up your business

- Idea testing
- Business modelling
- Market research
- Business plan

Business modelling

- Growing your business
- Business strategy & planning

Regulation & Compliance

- Legal advice
- Registration
- Business structure
- Industry Regulation

Business Finance

- Funding options
- Budget & Finance

Branding & Marketing

- Sales & promotion
- Social Media
- Marketing strategy

…and more!

What users say about the Spark Chat

The Spark Chat was useful as all the questions I had regarding my business were answered directly by somebody available to help and support

Patrick Interior Designer at ZDESIGN

Thank you so much for the opportunity. The advices you gave were very helpful!

Dalia Future entrepreneur

    FAQ: More info about SPARK

    That’s great! If you have multiple questions all at once, you can ask them all in a single chat. However, you may get answers to each at different times depending on their complexity levels.

    Nope! Please ask as many times as you like.

    Spark Chat is run by TERN and leverages the expertise of our team and trained supporter network to answer your questions.

    Yes, you can share this link with your friends, as long as they are refugee entrepreneurs, or part of the TERN community.