Spark Chat

Trustworthy advice for refugee entrepreneurs Quick response Tailored to your needs Factual information from verified sources

Ask TERN a Business Question

Get fast business advice

When do I get an answer?
About Spark
What you can ask
FAQs

The Spark Chat is open 24/7

LIVE hours Tuesday & Thursday: 5pm - 6pm

6 - “ساعات الخدمة المباشرة هي الثلاثاء والخميس: 5 مساءً مساءً“.

The Spark Chat is not LIVE?

Submit your question anyway - at anytime, every day!

All times London, UK time. Excluding UK bank holidays.

Ask TERN a Business Question

About Spark Chat

Spark Chat is a service for refugee entrepreneurs based in the UK. With Spark Chat, contact TERN's business support team to get answers to your business questions.

Easy & personal - on WhatsApp!

You get the answer directly to your WhatsApp

• Funding options
• Budgeting
• Financial planning

Quick business support

Receive a response within 48 hours outside of LIVE hours. Ask your question now.

Trustworthy answers

Our team is trained to provide business advice and use verified sources

LIVE Spark Chat

During our LIVE hours, send us your business questions directly on the Spark Chat, and a member of the TERN team will get in touch with you within a few seconds!

☑️ Immediate response to your business question
☑️ Personalised interaction with a member of TERN
Chat with TERN now

Offline Spark Chat

Outside of LIVE chat hours, you can send us your question on the chat and you will receive a response via email within 48 hours, depending on the complexity of the questions.

☑️ Quick and efficient response within 48 hours
☑️ Factual information from verified sources
☑️ Query and response in Arabic or English

Available at any time, every day!
Ask your question
The Spark Chat was useful as all the questions I had regarding my business were answered directly by somebody available to help and support.
PatrickInterior Designer at ZDESIGN
Thank you so much for the opportunity. The advices you gave were very helpful!
DaliaFuture entrepreneur

Use the Spark Chat for business-related questions on topics such as...

Setting Up Your Business

• Idea Testing
• Business modelling
• Market research
• Business Plan

Business Operations

• Business growth
• Business strategy
• Business planning

Business Finance

• Funding options
• Budgeting
• Financial planning

Regulation & Compliance

• Legal Advice
• Registration
• Business structure
• Sector regulation

Branding & Marketing

• Sales & promotion
• Social Media
• Marketing strategy

FAQs

CHAT NOW

That’s great! If you have multiple questions all at once, you can ask them all in a single chat. However, you may get answers to each at different times depending on their complexity levels.

Nope! Please ask as many times as you like.

Spark Chat is run by TERN and leverages the expertise of our team and trained supporter network to answer your questions.

Yes, you can share this link with your friends, as long as they are refugee entrepreneurs, or part of the TERN community.

Click here to view the Spark Chat Terms & Conditions