Spark Chat
Trustworthy advice for refugee entrepreneurs Quick response Tailored to your needs Factual information from verified sources
Get fast business advice
The Spark Chat is open 24/7
LIVE hours Tuesday & Thursday: 5pm - 6pm
The Spark Chat is not LIVE?
All times London, UK time. Excluding UK bank holidays.
What is the Spark Chat?
Quick & efficient business advice
Get an immediate response during LIVE hours
Receive a response within 48 hours outside of LIVE hours
For refugee entrepreneurs
The Spark Chat is for refugee entrepreneurs based in the UK
You can access more business support if you join the TERN Community
Apply to join TERNPersonalised online interaction
Talk to a member of the TERN team
You will have a discussion with a member of the TERN team:
Flany, Abdullah or Tim!
Trustworthy responses
Factual information
Our team is trained to provide business advice and use verified sources

LIVE Spark Chat
☑️ Immediate response to your business question
☑️ Personalised interaction with a member of TERN
Spark Chat
Tuesday & Thursday: 5:00pm - 6:00pm

Offline Spark Chat
☑️ Quick and efficient response within 48 hours
☑️ Factual information from verified sources
☑️ Query and response in Arabic or English
Available at any time, every day!
Use the Spark Chat for business-related questions on topics such as...
Setting Up Your Business
• Idea Testing
• Business modelling
• Market research
• Business Plan
Business Operations
• Business growth
• Business strategy
• Business planning
Business Finance
• Funding options
• Budgeting
• Financial planning
Regulation & Compliance
• Legal Advice
• Registration
• Business structure
• Sector regulation
Branding & Marketing
• Sales & promotion
• Social Media
• Marketing strategy
FAQs
That’s great! If you have multiple questions all at once, you can ask them all in a single chat. However, you may get answers to each at different times depending on their complexity levels.
Nope! Please ask as many times as you like.
Spark Chat is run by TERN and leverages the expertise of our team and trained supporter network to answer your questions.
Yes, you can share this link with your friends, as long as they are refugee entrepreneurs, or part of the TERN community.
Click here to view the Spark Chat Terms & Conditions